Terms of Service
Customer acknowledgement:
I have verified that spelling and content are correct. I am satisfied with the document layout. I understand that my document will print EXACTLY as it appears here, that I may not be able to make any changes once my order is placed and that I assume all responsibility for typographical errors. By submitting my order to Double River Printing I agree to the Double River Printing Terms and Conditions set out below.
Double River Printing Terms and Conditions:
IMPORTANT NOTICE
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS WEB-SITE YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEB-SITE. Double River Printing RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.
ORDER APPROVAL
Customer is fully responsible for final proof and layout approval prior to the printing process. Double River Printing is NOT LIABLE for errors in a final product caused by any of the following reasons: Language and grammar, graphics, bleeds, damaged fonts, overprinting, form fields, files not built to template or page order.
COPYRIGHT
All material used/found in this Website or used in production of your order is subject to Copyright. All rights are reserved worldwide. It is strictly prohibited to redistribute, copy or republish any of the material and software contained on the Double River Printing web site and/or its subsidiaries (referred to herein as Double River Printing) or the copyrighted property of parties from whom Double River Printing has licensed such property. The Customer (sometimes referred to for convenience as “you”) may not place or reproduce any trademarks, service marks, or logos that are not owned by you or licensed to you onto materials and merchandise to be printed via the Double River Printing Service. Words, names, and designs used to identify services or products are considered trademarks, service marks, and/or logos. The same policy is applicable for copyrights. You cannot use unlicensed copyrighted materials from photographers, artists, publishers, composers, writers, and other authors of original works. The copyright owner’s exclusive rights prohibit the reproduction of any original work. Double River Printing policy also states that you cannot use explicit language or pornography on printed materials and merchandise.
CUSTOMER CONTENT
All information, data, text, photographs, graphics, messages or other materials supplied by the customer (“Content”) are the sole responsibility of the customer. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content, you agree to not use the Service to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of the United States; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other proprietary rights of Double River Printing or any third party. Double River Printing does not control the Content uploaded by Customers and does not guarantee the accuracy, integrity or quality of the Content. Under no circumstances will Double River Printing be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable. Products and services, are provided for your personal use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation. You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken through your registered account.
You acknowledge that Double River Printing does not pre-screen Content, but that Double River Printing and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree that Double River Printing may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of Double River Printing, its users and the public.
GOVERNING LAW
Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in the State of Kansas, United States of America. You agree to submit to the jurisdiction of the Kansas state courts and agree that venue in these courts is proper in any such legal action or proceeding. These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Kansas, without regard to its conflict of law provisions.
LIMITATION OF LIABILITY
In no event shall Double River Printing or its licensors, suppliers, or vendors, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not Double River Printing has been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from Double River Printing or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall Double River Printing be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the site or its content. Double River Printing reserves the right to refuse service without disclosing a reason.
INDEMNITY
You agree that you shall indemnify and defend Double River Printing and all parties from whom Double River Printing has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms of Use or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into Products.
CUSTOMER SUBMITTED ARTWORK OR GRAPHICS
All artwork or designs and images must be provided in CMYK format. Double River Printing is not responsible for any color shift that occurs in conversions from RGB or spot colors to CMYK color modes. All artwork, designs and images must be provided in minimum of 300 DPI and CMYK color mode. Double River Printing is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork.
COLOR PROOFING AND MATCHING
Double River Printing is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density. While Double River Printing will try its best to match the gradient density of each color, Double River Printing is not liable for the final appearance of a color. Stock and coating, especially uncoated stock, may effect or change the appearance of the printed colors. Double River Printing is not liable for the final color appearance of its products.
Because of differences in equipment, paper and inks and other conditions between color proofing and production pressroom operations, a reasonable variation in color between color proofs and the completed job is expected, unavoidable and shall constitute an acceptable delivery. Double River Printing will make every effort to produce a reasonable representation based on materials supplied by the customer; however, Double River Printing does not guarantee color matching. Unfortunately time to time there is a misrepresentation of color due to soft proofing because of calibration of one monitor to another.
TRIMMING AND FOLDING
While Double River Printing will try its best to trim and fold each job accurately as per the order specs and artwork, Double River Printing is not liable for up to 0.0625″ of trimming and folding variance on each side. The design of the artwork should not be dependent on exact trimming or fold dimensions.
ORDER CANCELLATION
Orders are eligible for cancellation upon request via support ticket until the commencement of imposition, subject to applicable cancellation charges. A store credit or credit card refund will be issued with a value equal to the cancelled job(s). If a job is cancelled charges for any labor hours (proof, file adjustment, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your credit. In cases where a job is already imposed but cancellation may still be possible, a minimum cancellation charge of $25 per job is required. Once the order has been placed successfully, No Refunds are issued for file adjustment services.
RETURNS AND REFUNDS
Since each order is unique to customer and has no re-sale value, All Sales Are Final. If we verify that we made an error, we will reprint the order or issue a credit or refund accordingly. Customer must notify Double River Printing within 10 business days of receiving order to notify us of any defects discovered in the ordered product failing which Customer is deemed satisfied with the product. We may occasionally request that we pick up the printed material prior to issuing the reprint, credit, or refund.
ORDER SHIPPING AND DELIVERY
Please note that all turnaround times are estimates. While Double River Printing will use reasonable efforts to prevent delay of delivery schedules, in no case shall Double River Printing be liable for any consequential or damages resulting from any delay in shipment or delivery. Orders are F.O.B. the Double River Printing Plant, and customer shall have recourse only to its selected courier for any shipping issues. Double River Printing shall not be liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances. Unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation.
When selecting the shipping or pickup method, please note that while we try to accommodate changes when possible, we are not always able to make these changes to your order. If you are requesting from delivery to pickup or vice versa, the cutoff time for the request is 2:00 PM ET. Once an order is packed and wrapped on courier skids, the shipping can no longer be changed or modified.
CUSTOMER SUPPLIED INCORRECT ADDRESS
When a package is returned to Double River Printing due to an error made by the customer in submitting the proper shipping address, Double River Printing will reship the package with corrected address and charge an additional shipping fee for the shipment.
LINKS TO THIRD PARTY SITES
The links throughout this site may let you leave Double River Printing’s site. The linked sites are not under the control of Double River Printing and Double River Printing is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. Double River Printing is not responsible for webcasting or any other form of transmission received from any linked site. Double River Printing is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Double River Printing of the site.
OVERRUNS AND UNDERRUNS
Overruns and underruns not to exceed 5% of quantity ordered shall constitute an acceptable delivery.
INDEMNIFICATION
The customer affirms ownership or publication rights to all artwork, photos and other materials submitted for printing and agrees to indemnify and hold harmless Double River Printing from any and all loss, cost, expense and damages on account of any and all manner of claims, demands, actions and proceeding that may be instituted against Double River Printing on grounds that printing violates any copyright or any proprietary right of any person, or that it contains any matter that is libelous or scandalous, or invades any persons right to privacy or other personal right, except to the extent that Double River Printing contributed to the matter. The customer agrees to, at the customer’s own expense, promptly defend and continue the defense of any such claim, demand, action or proceeding, that may be brought against Double River Printing provided that Double River Printing shall promptly notify the customer with respect thereto.
PAYMENT INFORMATION
Double River Printing does not record, keep, or hold any credit card information on our servers, Authorize.net, and Paypal are responsible for that. Double River Printing only record and hold information on jobs ordered: docket number, qty, paper type finishing, file and shipping info.
NON SOLICITATION
Customer and/or any of its affiliates shall not, without prior written consent, directly or indirectly solicit any employee, contractor or consultant of Double River Printing and/or any of its affiliates for a period of two (2) years after last order submitted to Double River Printing.
Food Labelling Terms and Conditions
The customer acknowledges and agrees that Double River Printing is a provider of packaging and printing services only and does not have expertise in food regulatory compliance. Double River Printing does not offer guidance, consultation, or services related to the compliance of food labeling with applicable laws and regulations, including but not limited to those in the United States.
The customer is solely responsible for ensuring that all content, designs, and information provided to Double River Printing for the purpose of utilizing our packaging and printing services are in full compliance with all applicable laws, regulations, and guidelines concerning food labeling in the respective jurisdictions where the products will be distributed or sold. This includes, but is not limited to, the accurate representation of ingredients, nutritional information, allergen warnings, and other mandatory disclosures as required by law.
Additionally, the customer is exclusively accountable for obtaining all necessary permissions, licenses, and approvals from relevant certification bodies or authorities for the use of any logos, branding, or other intellectual property related to certifications, such as Non-GMO, Gluten Free, Kosher, etc., on their product labels printed by Double River Printing. The customer assures that they have the legal right to display these marks on their product packaging and labels. Double River Printing shall not be held responsible for verifying the customer’s rights to use such logos, branding, or other intellectual property.
Double River Printing will declare the presence of any allergens in materials used during the production process. This includes but is not limited to, materials that may contain common allergens such as peanuts, tree nuts, soy, dairy, wheat, fish and others, as required by applicable regulations. Customers should be aware that while we will declare the presence of allergens, the risk of allergen cross-contamination may still exist. It is the customer’s responsibility to assess the suitability of our services in relation to their specific allergen-related requirements.
By using Double River Printing’s services, the customer represents and warrants that they have obtained all necessary approvals, certifications, and/or legal counsel to verify the compliance of their product labels with applicable food labeling regulations. The customer agrees to indemnify, defend, and hold harmless Double River Printing and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorney’s fees) that arise from or relate to any breach of this representation and warranty.
Double River Printing reserves the right to reject any content or materials that it believes, in its sole discretion, may be in violation of any applicable laws or regulations.
CUSTOMER REVIEWS
By placing an order with Double River Printing, you agree that we may send you a follow-up email inviting you to review your purchase and experience. These review invitation emails are sent via Customer Reviews for WooCommerce (CusRev), a third-party review platform. Review invitations are sent automatically following order fulfillment and may include a request to rate your product and overall experience.
Participation in leaving a review is entirely voluntary. Any reviews submitted may be displayed publicly on our website and/or third-party review platforms. Double River Printing reserves the right to display, moderate, or remove reviews at its discretion in accordance with applicable platform policies.
You may opt out of review invitation emails at Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in the State of Kansas, United States of America. You agree to submit to the jurisdiction of the Kansas state courts and agree that venue in these courts is proper in any such legal action or proceeding. These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Kansas, without regard to its conflict of law provisions.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.