Please read these terms carefully. By using this website or placing an order with Double River Printing, you agree to the terms below. Double River Printing may update these terms from time to time; the version posted here applies to orders placed after the “last updated” date above.
How ordering works
Every order begins with a quote. When you send us a quote request (through this website, by email, or by phone), we review your project and send you a price based on the specifications you provide. Changes to quantity, size, paper, finishing, artwork, or deadline may change the price.
An order is placed when you approve your quote and your final proof. Payment is due as stated on your quote or invoice. When online card payments are offered, they are handled by a third-party payment processor; Double River Printing does not store your credit card number.
Promotional and discount codes apply as described in the offer (for example, to a first order only) and must be included with your quote request.
Customer acknowledgement and proof approval
You are fully responsible for reviewing and approving your final proof and layout before printing. By approving a proof, you confirm that spelling, content, and layout are correct and that your order will print exactly as it appears on the proof. Changes may not be possible once your order is approved.
Double River Printing is not liable for errors in a final product caused by language and grammar, graphics, bleeds, damaged fonts, overprinting, form fields, page order, or files not prepared according to our Artwork Guidelines.
Copyright
All material on this website and used in producing your order is subject to copyright, and all rights are reserved. You may not redistribute, copy, or republish material from this website without permission.
You (the “Customer”) may not place or reproduce trademarks, service marks, or logos that you do not own or are not licensed to use on materials printed by Double River Printing. Words, names, and designs used to identify services or products are considered trademarks, service marks, and/or logos, and the same applies to copyrighted works: you may not use unlicensed copyrighted material from photographers, artists, publishers, composers, writers, or other authors. We do not print explicit language or pornography.
Customer content
All information, data, text, photographs, graphics, files, or other materials you supply (“Content”) are your sole responsibility. You agree not to send, upload, or otherwise transmit any Content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy, or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of the United States; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property or other proprietary rights of Double River Printing or any third party.
You agree not to use our products and services for unsolicited or unauthorized advertising, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of unlawful solicitation.
Double River Printing does not pre-screen Content, but has the right (not the obligation) to decline or remove any Content that violates these terms or may otherwise be objectionable. We may preserve and disclose Content if required by law or if we believe in good faith that doing so is reasonably necessary to: (a) comply with legal process; (b) enforce these terms; (c) respond to claims that Content violates the rights of third parties; or (d) protect the rights, property, or personal safety of Double River Printing, our customers, and the public.
Customer-submitted artwork and graphics
All artwork, designs, and images should be provided in CMYK color mode at a minimum of 300 DPI. Double River Printing is not responsible for color shifts that occur when converting from RGB or spot colors to CMYK, or for images that print fuzzy, distorted, or pixelated because of the artwork provided. Files you upload with a quote request are used to prepare your quote and produce your order.
Color proofing and matching
Double River Printing is not liable for color matching or ink density on screen proofs approved by customers. Screen proofs show design layout, text accuracy, and image proportion and placement, but not color or density. Paper and coating, especially uncoated stock, may change the appearance of printed colors.
Because of differences in equipment, paper, inks, and other conditions between proofing and production, a reasonable variation in color between proofs and the completed job is expected and constitutes an acceptable delivery. We will make every effort to produce a reasonable representation based on the materials you supply, but we do not guarantee color matching. Monitor calibration can also make on-screen color differ from print.
Trimming and folding
We trim and fold each job as accurately as possible to the order specifications and artwork, but we are not liable for up to 0.0625” of trimming and folding variance on each side. Designs should not depend on exact trim or fold positions.
Overruns and underruns
Overruns and underruns not exceeding 5% of the quantity ordered constitute an acceptable delivery.
Order cancellation
You may request a cancellation by contacting us before your order enters production (imposition), subject to applicable cancellation charges. We will issue a credit or refund equal to the cancelled job(s), less any labor already performed (proofs, file adjustments, etc.) and administrative fees (such as card processing fees). If a job has already been imposed but cancellation is still possible, a minimum cancellation charge of $25 per job applies. File adjustment services are non-refundable once performed.
Returns and refunds
Because every order is made to your specifications and has no resale value, all sales are final. If we verify that we made an error, we will reprint the order or issue a credit or refund. You must notify us of any defects within 10 business days of receiving your order; after that, the order is considered accepted. We may ask that the printed material be returned or picked up before issuing a reprint, credit, or refund. See our Return & Refund Policy.
Shipping and delivery
All turnaround times are estimates. While we use reasonable efforts to prevent delays, Double River Printing is not liable for consequential damages resulting from any delay in shipment or delivery. Orders ship F.O.B. our production facility, and shipping issues are handled through the carrier. We are not liable for delays caused by weather, carrier delays, customs, or other circumstances outside our control. Unexpected equipment failure or technical problems may delay printing; in that case, rush charges will be refunded or waived where applicable, but technical difficulty is not grounds for order cancellation.
We try to accommodate changes to the shipping or pickup method, but cannot always do so. Requests to switch between delivery and pickup must be made by 2:00 PM Eastern Time. Once an order is packed for shipment, the shipping method can no longer be changed. See our Shipping Policy.
Incorrect shipping address
If a package is returned to us because the shipping address you provided was incorrect or incomplete, we will reship it to the corrected address and charge an additional shipping fee.
Payment information
Double River Printing does not store credit card information. We keep the information needed to produce and support your order, such as your contact details, quote and order number, quantity, paper and finishing, files, and shipping information.
Customer reviews
After your order is complete, we may send you an email inviting you to review your experience. Leaving a review is entirely voluntary. Reviews you submit may be displayed on our website or third-party review platforms, and we may moderate or remove reviews at our discretion. To stop receiving review invitations, reply to the email or contact us.
Links to third-party sites
Links on this site may take you to websites we do not control, including the promotional products catalog we provide through a partner. Double River Printing is not responsible for the content of linked sites, and a link does not imply endorsement.
Limitation of liability
In no event shall Double River Printing or its licensors, suppliers, or vendors, or their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages resulting from loss of use, data, or profits, whether or not Double River Printing has been advised of the possibility of such damage, arising out of or in connection with the use or performance of this site or the failure to provide services you order, including damages arising from mistake, omission, virus, delay, or interruption of service. Double River Printing is not liable for any damages arising from inappropriate or unauthorized use of the site or its content. Double River Printing reserves the right to refuse service without disclosing a reason.
Indemnification
You affirm that you own or have the rights to publish all artwork, photos, and other materials you submit for printing. You agree to indemnify, defend, and hold harmless Double River Printing, and any parties from whom it has licensed content, and their directors, officers, and employees, from all claims, liability, damages, costs, and expenses (including reasonable legal fees) arising from (i) your breach of these terms, or (ii) any claim that printing your materials violates any copyright or proprietary right, is libelous or scandalous, or invades any person’s privacy or other personal right, except to the extent that Double River Printing contributed to the matter. Double River Printing will promptly notify you of any such claim.
Non-solicitation
Without prior written consent, you and your affiliates shall not directly or indirectly solicit any employee, contractor, or consultant of Double River Printing or its affiliates for two (2) years after your last order.
Food labeling
You acknowledge that Double River Printing is a provider of packaging and printing services only and does not have expertise in food regulatory compliance. We do not offer guidance, consultation, or services related to the compliance of food labeling with applicable laws and regulations, including those of the United States.
You are solely responsible for ensuring that all content, designs, and information you provide for packaging and labels comply with all applicable food labeling laws, regulations, and guidelines where the products will be distributed or sold, including accurate ingredients, nutritional information, allergen warnings, and other mandatory disclosures.
You are also solely responsible for obtaining all permissions, licenses, and approvals from certification bodies or authorities for any logos, branding, or other intellectual property related to certifications (such as Non-GMO, Gluten Free, or Kosher) on labels we print, and you confirm that you have the legal right to display those marks. Double River Printing is not responsible for verifying your right to use them.
Double River Printing will declare the presence of any allergens in materials used during production, including materials that may contain common allergens such as peanuts, tree nuts, soy, dairy, wheat, and fish, as required by applicable regulations. While we will declare allergens, a risk of cross-contamination may still exist, and you are responsible for assessing whether our services suit your allergen-related requirements.
By using our services for food packaging or labels, you represent and warrant that you have obtained all necessary approvals, certifications, and/or legal counsel to verify that your labels comply with applicable regulations, and you agree to indemnify, defend, and hold harmless Double River Printing and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or fees (including reasonable attorney’s fees) arising from any breach of this representation and warranty. Double River Printing may reject any content or materials that it believes, in its sole discretion, may violate applicable laws or regulations.
Governing law
Any legal action or proceeding relating to your use of this site or our services shall be brought in the State of Kansas, United States of America. You agree to the jurisdiction of the Kansas state courts and that venue there is proper. These terms are governed by the laws of the State of Kansas, without regard to its conflict of law provisions.
Privacy
We respect your privacy. To see how we collect and use your personal information, please read our Privacy Policy.
Contact
Double River Printing · Arkansas City, Kansas · (866) 407-7468 · info@doubleriverprinting.com